Wavex Mobile Application Privacy Policy

This Privacy Policy describes how Wavex ISP Ltd. (“Wavex,” “we,” “us,” or “our”) collects, uses, shares, and protects your personal information when you use the Wavex mobile application (the “App”). We are committed to protecting your privacy and handling your data transparently and securely.

1. Information We Collect Through the App

When you use the Wavex App, we may collect the following types of information:

Personal Information:
This includes information you provide directly when you create an account, subscribe to services, or interact with our customer support. This may include:

  • Full name

  • Identification document details (e.g., ID number)

  • Contact information (e.g., phone number, email address, postal address)

  • Billing information (e.g., credit card details, payment history)

  • Service location details

  • Records of customer support interactions

Technical and Usage Information (Sensitive Device Data):
When you access and use the App, we automatically collect certain technical data and information about your device and how you interact with our services. This may include:

  • IP address and MAC address

  • Device type, operating system, and browser type

  • Network diagnostics and performance data

  • Internet usage statistics and browsing patterns through our service

  • Location data (precise or approximate, depending on your device settings and permissions)

Use of Sensitive Permissions:
If you grant permission, the App may access the following device features:

  • Location: To detect your network area for accurate service provisioning, troubleshooting, and location-based alerts (e.g., maintenance or outage notifications).

  • Camera: Used to upload images for customer profile pictures or to scan QR codes related to account or device setup.

  • Microphone: Only if you opt in during customer support sessions (e.g., for voice-based support via the app).

  • Contacts and Call Logs: Not accessed or stored by default. If enabled in the future for optional features like referral sharing, we will seek explicit permission and provide purpose-based usage clarity.

  • Storage (Files): Required to allow you to upload screenshots or documents (e.g., for support tickets or account verification).

This data is collected solely to provide the services you request, and we do not share or sell it without your explicit consent.

We want to clarify that we do not monitor the content of your communications unless legally required or for purposes related to maintaining service quality and security.

2. How We Use Your Information

We use the information collected through the Wavex App for the following purposes:

  • To set up and manage your Wavex account and services

  • To authenticate your identity and ensure secure access to your services

  • To provide, maintain, and improve our internet services and the App’s functionality

  • To process billing, payments, and manage your subscriptions

  • To provide customer support and respond to your inquiries

  • To monitor network performance, diagnose issues, and ensure network security

  • To prevent fraudulent activity and protect our users and services

  • To comply with legal obligations, regulatory requirements, and enforce our terms of service

  • To personalize your experience within the App and offer relevant services

3. How We Share Your Information

We do not sell your personal data to third parties. We may share your information in the following circumstances and with the following types of parties:

  • Service Providers: Payment processors, cloud hosting providers, analytics tools, and support platforms, under strict contractual data protection agreements.

  • Affiliate Companies: For internal reporting and to streamline services under Wavex’s group operations.

  • Government Authorities and Law Enforcement: As required by Kenyan law or international legal cooperation frameworks.

  • Legal Compliance and Protection: To detect fraud, resolve disputes, or enforce our terms.

  • Business Transfers: If Wavex merges, sells, or transfers assets, your data may form part of the transferred assets.

4. Data Retention

We retain your personal information:

  • As long as your account remains active

  • As required for legal, tax, and regulatory compliance

  • To resolve disputes and enforce agreements
    We periodically review retention durations to ensure data is not stored longer than necessary.

5. Data Security

Security measures include:

  • Encryption of data during transmission and storage

  • Access control with password and token-based user authentication

  • Secure cloud infrastructure and firewall protections

  • Regular security audits, patching, and vulnerability scans

Despite these measures, no system is entirely immune to breaches. We encourage users to use strong passwords and enable any available device-level security features.

6. Your Rights and Choices

Subject to applicable Kenyan data protection law (e.g., the Data Protection Act, 2019), you have the right to:

  • Access: View the data we have on record

  • Correction: Request updates or corrections

  • Deletion: Request deletion of data, subject to regulatory limitations

  • Opt-Out: Decline marketing communications

  • Processing Restrictions: Limit how we use or share your data

To exercise these rights, contact us via the information provided below.

7. Cookies and Similar Technologies

We may use:

  • Session cookies for secure login

  • Local storage to cache app data

  • Analytics tools to monitor performance

You can control these settings through your mobile device’s app or browser permissions.

8. Children’s Privacy

Our App is not designed for users under 18 years without parental or guardian supervision. If we discover we have collected data from a minor without consent, we will delete it promptly.

9. Changes to This Privacy Policy

Updates may occur periodically. Any significant changes will be communicated via in-app notification or email. The updated policy will carry a revised “Last Updated” date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Wavex ISP Ltd.
📧 Email: billing@wavex.co.ke
📬 Postal Address: P.O. Box 326-10400, Nanyuki, Kenya